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VoIP Plays Integral Role in Daily Communications

Do you know what happens when Voice over Internet Protocol shuts down? Voice over Internet Protocol, also known as VoIP,  is technology that delivers voice communications and multimedia sessions over Internet Protocol networks. Simply put, VoIP allows computers and telephones to communicate; for today’s connected business, VoIP is critical for communication functions. Understanding the need for reliable technology and its impact on an organization’s bottom line is among the many reasons it makes sense to take VoIP back to its roots and deliver a product with strength and consistency built to increase efficiency and drastically reduce communication downtime.

Transmitting a human voice between a telephone to a computer makes VoIP a real-time application. It’s vital that organizations understand and achieve the optimal range of bandwidth for their communication services.

Bottom Line Impact of VoIP

  • VolP is cost effective- by running solely on internet connection, cuts phone company costs and allows organizations to save money. Another way VolP is cost effective is that hosted VolP does not require hardware. Everything is served from the   cloud, which means that in the event of an unplanned disaster or if internet connectivity is down, the organization can still communicate with clients and customers.
  • VolP allows multiple-location organizations to be connected- this prevents errors and streamlines communication and workflow. Financial institutions, for example, must stay connected at all times, with a strong and secure network backing up their financial transactions. Processing transactions and providing customers with real-time account access and customer service requires a network infrastructure which constantly functions at the highest level. In a similar fashion, if the VOIP system goes down, it affects every aspect of the organization, causing frustration for customers and, ultimately, loss of revenue.
  • A VolP system ensures constant connectivity- organizations that are on the move use VolP with mobile applications to ensure they are never disconnected from their customers and their possible needs. Employees are able to make business calls on their personal phone, home phones, cell phones, and even from a hotel on vacation. This helps when staff members  working away from the office.

VoIP Has a New Look

Voice over IP has come a long way since its creation in 1995. It is now viewed as a tool that helps organizations be successful and stay connected.

Some features of VoIP include:

  • XML screens capable of live video for video teleconferencing and other real time applications
  • caller id
  • voicemail
  • call blocking and forwarding
  • 3-way calling
  • remote management
  • collaboration tools
  • call conferencing

VoIP will see continued advancements in 2017 and 2018, including cloud-based firewalls traversal, 5G technology support, and more new models that introduce touch screens and browser-based applications. Clear communication can start today for your organization or business. To learn more or to schedule a consultation, contact ITS.